COMPLAINTS & COMMENDATIONS

The Hobbs Police Department is dedicated to serving the community by providing quality and professional law enforcement services. In order for the department to continue to provide the highest quality service, the performance of its employees must be monitored.

When you have been helped by a member of the Hobbs Police Department, we encourage you to commend or compliment the performance of that person. If you have had an unprofessional or otherwise unpleasant experience, you may register a complaint with the department.

The Hobbs Police Department is proud to serve you. Your input is valuable to us and we will continue to promote cooperation in the City of Hobbs. If it becomes necessary for you to register a complaint, you can be assured that it will be given a fair and thorough investigation.

When you want to say "thank you" for a job well done, you can:

  • Visit the department
  • call the Administration phone number during regular business hours
  • mail your comments to the Hobbs Police Department
  • email Chief McCall at cmccall@hobbsnm.org

When saying thanks, try to remember the name of the employee and the circumstances of how you were helped. The incident will be investigated and the employee will be recognized for his/her actions.

Letters recognizing professional actions are posted for all department employees to view. The department and its employees appreciate the effort and consideration of concerned citizens who take the time to commend employee performance.

How to Reach Us
Hobbs Police Department
300 North Turner, Hobbs NM 88240
(575) 397-9265

It is the policy of the Hobbs Police Department to investigate all complaints against department employees and allegations of misconduct within the department. Proper adherence to the provisions of this policy will clear the innocent and facilitate prompt and equitable corrective action.

Investigations of complaints are completed within 30 days of receipt of the complaint by the investigator, whenever possible. If extenuating circumstances exist which cause the length of the investigation to go beyond that time limit, those circumstances are noted in the final report.

The department requests that you register complaints in person if possible. If you are not able to come to the department, you may write, call the on-duty supervisor or the office of Professional Standards, or fill out and submit the form at the bottom of this page. The supervisor will record your concerns and forward them to the employee's direct supervisor. All complaints are forwarded to the Office of Professional Standards for a formal investigation.

When registering a complaint against an employee, it is important that you remember the name of the employee, the date and approximate time of the incident, and the specific circumstance of the incident.

Information and evidence is reviewed to determine if the employee's actions violated a law or department policy or procedure. An investigative report will be completed and a determination as to the action to be taken. Any disciplinary action taken against a member of the department will be maintained in his/her personnel records.

The investigator will notify the complainant of the disposition of the investigation. The disposition of the complaints are classified as follows:

  • UNFOUNDED - The allegation is false or not factual or the employee was not involved
  • EXONERATED - The incident that occurred was lawful and did not violate policy
  • SUSTAINED - The allegation is supported by sufficient proof
  • NOT SUSTAINED - The evidence is not sufficient to prove or disprove the allegation
  • POLICY & PROCEDURE - The investigation revealed that the complaint dealt solely w/ objection to a policy or procedure
  • SUSTAINED AS TO MISCONDUCT NOT BASED ON THE COMPLAINT - Misconduct not alleged in the complaint is substantiated

Remember:
In compliance with New Mexico State Statutes the accused employee will be advised of the nature of the investigation and the name of all known complainants.

Complaint Form (.pdf)

Complaint forms are also available at the Hobbs Police Department lobby, City Hall, and the Hobbs Public Library

Captain Charles Cunningham
Support Services Division
Hobbs Police Department
300 N. Turner
Hobbs, NM 88240
(575) 397-9258

CITIZENS' POLICE ACADEMY

The Citizens’ Police Academy is a 30-hour course designed to give Hobbs citizens a working knowledge of your Police Department. Academy meets once a week, on Tuesday for 9 weeks.

The slogan of the Citizens’ Police Academy is "Understanding Through Education", with the ultimate goal of providing attending citizens the information needed to dispel any suspicions or misconceptions about law enforcement, and increase rapport between the Police and the Community. The public, in turn, make the Officers more aware of its feelings and concerns.

WHO MAY ATTEND THE ACADEMY?

The Academy is open to everyone who meets the criteria listed below. It would be of special interest to those who live or work in City of Hobbs. The 20 member class fills up quickly and a waiting list is established for anyone who cannot be placed in the immediate class. Interested candidates for the Citizens’ Police Academy must meet the following criteria:

  • Minimum age of 18 years
  • No misdemeanor arrests within six months of application
  • No felony arrests within six months of application
  • Excellent character

The Police Department confidentially reviews all applications for approval. The Chief of Police selects Citizens’ Police Academy students based upon the information contained on the application and the background check. A waiting list is established for anyone who cannot be placed in the immediate class.

HOW IS THE CLASS CONDUCTED?

How is the class conducted? Students meet every Tuesday. They receive approximately 30 hours of instruction.You will be required to complete a minimum of 2 "ride-alongs" with on-duty Police Officers to graduate the class. The class will also include several "hands on" opportunities. Students completing this course are honored at a graduation banquet the last week of class.

HOW CAN THIS ACADEMY BENEFIT HOBBS POLICE DEPARTMENT?

The Police Department believes public opinion and knowledge is essential to continue expansion of the community-policing concept. Opinions provided from citizens will play a vital role in the future of the Police Department.

WILL THE ACADEMY IMPROVE POLICE/COMMUNITY RELATIONS?

The more information the public has about the Police Department, the less fears will exist. Many conflicts are caused simply by a lack of understanding, and these could be avoided.

We hope the graduates of the Citizens’ Police Academy take their knowledge into the community, educate others when the opportunity arises, and make decisions that affect the City and Police Department with heightened awareness and better information.

WHERE CAN I GET AN APPLICATION FOR THE ACADEMY?

Citizens’ Police Academy Applications may be printed from the website, picked up at 300 N. Turner, or mailed to you on request.

Please sign and return the completed application to:
Hobbs Police Department Training Unit
Attn: Officer Mike Stone
300 N. Turner
Hobbs, New Mexico 88240


Alarms

Information about alarms, alarm permits, and the alarm ordinance.

More Info »

VACATION HOME CHECK

The Hobbs Police Department provides Vacation Home Checks for homes left temporarily unoccupied due to vacations, holidays and other specifically targeted absences.

View Form (.pdf) »

GRAFFITI REMOVAL

Print out the Graffiti Removal Consent form.

View Form (.pdf) »

TO TOP OF PAGE

CRIME PREVENTION PROGRAMS

A list of crime prevention programs that the Hobbs Police Department offers.
If you have any questions, or would like more information on any of the programs listed, please contact the Hobbs Police Department at (575) 397-9381.


Introduction and Approaches to Crime Prevention
The History and Tradition of Crime Prevention
Crime Prevention and Community Policing
Crime Prevention Through Environmental Design (CPTED)
Door Systems and Locks
Security Alarm Systems
Electronic Access Control Systems
Lighting and Lighting Systems
Security Surveys
Public Transportation Safety
Personal Safety Recommendations
Annoyance, Malicious and Harassing Telephone Calls
Crime Prevention Recommendations for Senior Citizens, Children, Adolescents
Crime Prevention Recommendations for Persons with Physical Disabilities
The Prevention of Stalking
Domestic Violence
Home Security Guidelines

Neighborhood Watch Operation Identification
Crime Stoppers
Bicycle Security
Motor Vehicle Theft Prevention
The Prevention of Carjacking
ATM Safety and Security Recommendations
Car Phone Safety and Security
Vacation Crime Prevention Tips
Travel Crime Prevention Tips
Tips for a Happy and Safe Holiday
Safety Tips for Joggers
Prevention of Fraud
Business Crime Prevention
Armed Robbery Prevention and Procedures
Shoplifting
Credit Card Security Precautions
Internal Theft Prevention

Preventing Workplace Violence
Computer Security
Convenience Store Security
Lodging Safety and Security
Gang Information for Parents
Cell Phone Safety Tips
Crime Prevention for Restaurants
Identity Theft and Fraud
Telemarketing Fraud
Preventing Gun Violence
Road Rage
School Safety and Security
What To Do If You Are Stopped By A Police Officer
Citizens On Patrol
Hate Crimes
Ecstasy and Club Drugs
Volunteers In Policing
Safe Shopping Crime Prevention Tips

VIOLENT CRIMES HOTLINE

(575) 393-0001

CALLERS REMAIN ANONYMOUS
Call this number to prevent, report or help solve any violent crimes within the Hobbs area.

STOP VIOLENCE IN YOUR COMMUNITY BEFORE IT HAPPENS

MISSING CHILDREN

You can download and print out the Missing-Child, Emergency-Response, Quick-Reference Guides for Families, from the National Center for Missing & Exploited Children.

Download (.pdf)